Winter months are particularly difficult for the community’s low-income families when large utility bills arrive in the mail. CCSLC’s Community Service Centers offered energy assistance to 4,000 Lane County families (approximately 10,900 individuals) in the past calendar year through a varity of energy programs (listed below in alphabetical order) designed to help keep the heat on during the cold winter weather.

A central waiting list for energy assistance (any heat source or any utility company) starts on November 1st. All requests for energy assistance are kept in chronological order by date of contact. Households with a person of a permanent dissability or a person age 60 or older, receive priority for the month of November. Those on the waiting list will then be served, in order of application date, starting on December 1st, until funding is exhausted.

Anyone can contact the waiting list by phone or email. Please provide us with your name, phone number, email address, utility company, and state if you are a person with a permanent dissability or if you are of age 60 or older.

Waiting list phone number: (541) 747-8349
Waiting list email: energy@ccslc.org

Please do not call or email prior to November 1st as it will not count. Thank you.

LIHEAP
The Low Income Home Energy Assistance Program (LIHEAP) is an income based utility assistance program contracted by CCS with the Lane County Human Services Commission. The LIHEAP utility assistance is available to all households in Lane County meeting low-income guidelines, regardless of the type of heating used or the participants’ utility company.

EWEB Customer Care
We offer EWEB’s Customer Care Program for households that have the following zip codes: 97477, 97478, 97454, 97455, 97488 and 97489.  When you call or email us to get assistance for this program please let us know what your Zip Code is.

Pacific Power
The Oregon Energy Assistance Program (OEAP) is limited to Pacific Power customers who meet low-income guidelines and are in danger of being disconnected. Due to the different scope of the programs, LIEAP does outreach to inform applicants while the OEAP program is mostly by referral from Pacific Power. These programs are not mutually exclusive and a client may use them both in the same program year. The Oregon Heat Program is also available to Pacific Power Clients.

Springfield Utility Board
The Project Share program is administered by CCS on behalf of the Springfield Utility Board (SUB). To qualify, clients must be in danger of disconnection and on the LIEAP waiting list.

Emerald People's Utility District
Helping Hands provides customers of Emerald Peoples Utility District (EPUD) with assistance with utilities if they first receive a referral by EPUD.

Northwest Natural Gas Company
GAP provides help to Northwest Natural Gas customers who are past due in their accounts. Olga is also available to customers of NWNG and is based on the LIEAP program.

Program Coordinator:
Bonnie Duke
541-747-8349 x 304